For local employers weighing up whether apprenticeships are right for their organisation, the experience of VWFS offers a compelling answer. The company has been working with MK College to invest in local talent for several years.

Based in Milton Keynes, Volkswagen Financial Services (VWFS) was established in 1994 to provide financing, leasing, insurance and maintenance services for Volkswagen Group vehicles.

The company first began working with MK College several years ago, with the relationship becoming particularly well-established over the last two to three years. That engagement spans multiple apprenticeship programmes, at different levels and across different disciplines – primarily IT and Business Administration – with apprentices placed across the wider IT department as well as within specific teams.

Charlie Carey, 20, has recently completed his Level 3 apprenticeship in Business Administration, while working as an IT Supplier and Assurance Apprentice for VWFS.

Explaining why he chose an apprenticeship, Charlie says, “I prefer a hands-on way of learning. The apprenticeship has enabled me to earn while learning, gain real-world workplace experience, and apply my knowledge in a practical environment, rather than just studying theory. I would encourage anyone considering an apprenticeship to take the opportunity. It’s a great way to build confidence, gain real work experience, and develop skills that will benefit you throughout your career.”

For Beth Rocha, IT Supplier, Service Delivery & Asset Manager Team Lead, who is also responsible for day-to-day apprentice management, it is the consistency of the College’s approach that stands out most.

Beth says, “From a line manager’s perspective, it’s been very consistent. I knew what our current apprentice and the previous one had to deliver. The regular engagement and focus on deliverables, and how we could align those to the business, has been really beneficial.”

A key part of that consistency is the ongoing relationship with a named college contact. Having the same familiar face involved has helped to build trust and made communication straightforward.

“Nicky, our Workplace Trainer, has been great to work with, and it’s been good to see the same face. She’s very responsive, whether you pick up the phone or get in touch via email, and she visits us on-site. Knowing she’s just around the corner has really helped to build the relationship.”

When selecting a training provider, VWFS considered what would best serve the needs of its team. MK College stood out for its ability to bridge two quite different disciplines: both the technical demands of an IT environment and the broader competencies of a Business Administration qualification.

That crossover has proved to be a genuine strength of the partnership, enabling apprentices to develop both hard technical skills and the softer professional capabilities that employers increasingly value. “What really stood out was the overlap between the technical IT side and the Business Administration criteria, explained Beth. “It fitted the remit of our team well.”

“The support goes above and beyond the outputs of a standard Business Administration apprenticeship. There’s real coaching taking place with soft skills, such as communication, organisation, problem-solving, and time management, and hard skills developing at the same time, in line with the values and culture of our business.”

Charlie says, “One of my greatest achievements since starting my apprenticeship has been the personal development I’ve made. I have become much more confident in myself and my abilities, particularly when communicating with colleagues, suppliers and stakeholders across the business.”

Charlie has the following advice for those thinking of applying for an apprenticeship: “My main advice would be to research the company beforehand, be confident in explaining why you want the role, and be honest about your skills and willingness to learn. Showing enthusiasm, asking questions, and showing a positive attitude can make a big difference during the application and interview process.”

For employers considering hiring an apprentice but uncertain about the commitment involved, Beth has clear and direct advice.

“There’s a misconception that taking on an apprentice will be really time-consuming. But everyone’s journey is worth investing in. As a line manager, it is extremely rewarding to see the growth of these individuals and watch them adapt to a professional environment. Don’t underestimate the willingness to learn and the speed at which this generation can do things, especially when they’re getting to grips with complex systems and processes.

“It’s a great collaboration. We are giving something back to society by helping young adults to develop their soft skills and prepare for the world of employment. Together, we are enablers for this next generation.”

To find out more about working with MK College, get in touch with the Employer Team: employerteam@mkcollege.ac.uk